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Completed

Menu - Stuck on Beast den

Webbernever1 2 years ago • updated by Cian Noonan (QA Wizard) 2 years ago 17

This may be linked to my previous ticket, I am not sure:

http://brightrockgames.userecho.com/topics/1476-main-menu-dungeon-core-not-spinning/


Operating System

Windows 7 Ultimate 64-bit SP1
CPU
Intel Core i7 4800MQ @ 2.70GHz 64 °C
Haswell 22nm Technology
RAM
32.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Alienware 041W46 (U3E1)
Graphics
Generic PnP Monitor (1920x1080@60Hz)
Intel (Dell)
3071MB NVIDIA GeForce GTX 770M (Dell) 49 °C
ForceWare version: 372.70
SLI Disabled
Storage
698GB WDC WD7500BPKX- SCSI Disk Device (RAID)
10GB INTEL SSDMCEAW0 SCSI Disk Device (RAID)
Optical Drives
HL-DT-ST DVDRWBD CA40N SCSI CdRom Device
Audio
Realtek High Definition Audio


Shortly after leaving a skirmish game I had set up, the menu was stuck on the beast den screen. I have attached a video of this below. Effectively, I cannot access crucible/skirmish mode, and the campaign mode is also bugged.


2016-12-18 18-09-47.mp4


output_log.7z


I think this may be caused by leaving a skirmish game shortly after creating it. I shall see if I can find some replication steps.


Shortly after writing this ticket, I opened the game up again (it was still running). This time, the screen was largely black:

2016-12-18 18-21-59.mp4


In case anything changed, I have attached the new log:


output_log.7z

Game Version:
Steam Public
Platform:
Windows
GOOD, I'M SATISFIED
Satisfaction mark by Webbernever1 2 years ago

Something extremely weird must have happened with the networking components of the game.
I have never seen such errors. It looks like all units lost their network view ID.
I can only assume this is a seldom issue of our networking framework called uLink.

How often did you encounter this issue so far?
I hope only once.

This is the only time this particular error has occurred. However, I have seen, perhaps, related errors twice before:


In this ticket, the dungeon core menu stopped spinning and the campaign mode acted the same way as it did this time:

http://brightrockgames.userecho.com/topics/1476-main-menu-dungeon-core-not-spinning/


In this ticket, the menu jammed when the host left mid-conversation:

http://brightrockgames.userecho.com/topics/1570-mp-client-menu-jam-when-host-leaves/


In both instances, the menus and the interface seemed to be jammed.


I do not know if either are related. I have tried to reproduce the error but have not succeeded. Effectively, what I did last time was just play one skirmish game, start another one but leave before it started up, and it got stuck. If it helps, I was trying to play on the same map as last time.

We are using an outdated Networking framework for multiplayer and it would be quite a big afford to integrate to a different one.
It works good most of the time but seems like when you play multiple hours of multiplayer sometimes the uLink framework bugs out.
When the game is restarted from time to time that should not happen.
I know that is not ideal and I hope we get in future time to switch to a new solution.

Well, the bug in this ticket occurred following a single-player game rather than multiplayer. Admittedly, when I tend to encounter multiplayer bugs, such as the desync bug, it occurs after playing two games in a row (my games tend to end before the half an hour mark). Similarly, I had played the skirmish game in this ticket for less than an hour.

Hey webbernever1,


How frequently does this occur? Has it happened since the last patch?

Hello. I am afraid that I have had computer troubles for the past few weeks, so I have not really been able to play or test to see whether it has been patched.


It happened only the one time, so I am afraid that I do not know what effect, if any, the latest patch has had on the bug. I tried to reproduce it shortly after it occurred by entering/exiting a skirmish game repeatedly, but without success.


I shall see over the coming week if it occurs again, though I may not have much time to test it too often.


Personally, though, I see no reason why it should relate exclusively to the skirmish mode/beast den screen. I think that whatever caused it must have been menu-based.

Declined - Cannot Replicate

Ok please do!


Yeah I do agree that it will be related to the menu rather than just the skirmish mode.


However I am going to mark this as cannot reproduce, if you do work out how to trigger it then post here again and we'll reopen the ticket.

Sure, will do. Would you rather me post only if I find replication steps, or post if I encounter it again?

If you encounter it again please do post, as if it's a common occurrence then I can do some further investigation.


However it's unlikely that I will reopen the ticket unless we have something more concreate.

Well, here I had it again. It happened when a multiplayer game was not loading, and the host used alt+f4.


output_log.7z



That's the Huuuuuuiiiiiiiiiiiiii bug :DD

What I can tell on my side. The loading screen didn't load more then 75% and then I alt+f4'ed.
And i think both of those things have to happen to replicate the huuuuuiiiiiiiii bug

I will talk to the developers today to investigate edge cases where the dungeon backdrop doesn't spawn in.

Latest instance:


I believe it is replicated by sending a message in the multiplayer lobby whilst the game is being closed.


By spamming a letter (any letter), I was able to send a message when the game had closed. This caused the menu to jam. I believe it is how the previous issues may have been caused.


Whilst in this state, it was not possible to interact with most of the menu features. In fact, I had to close the game down manually.


2017-01-20 17-55-30.mp4


output_log.7z

Completed - Next Patch

This has been attributed to the 70% bug: Here