Under Review
Brotmeister 3 weeks ago • updated by Cian Noonan (QA Analyst) 4 days ago 5

I've been experiencing the whole package: lag, stutter and inconsistent framerates. The game rarely reaches 60 FPS, often it crawls around 20, sometimes even lower. The game freezes for 1-5 seconds on a regular basis. The longer I play the worse it gets, to a point where the game messed up my PC so hard that I basically have to restart the system or wait like 15 minutes for it to calm down. The game also regularly freezes when loading, always approx within the the first 10% of loading. I don't know if that is relevant or related to the problem. It's horribly frustrating because I really do enjoy this game, but as it is now it's borderline unplayable. I'm pretty sure that it's not my specs. I should be able to run this game just fine with them.

OS: Windows 7 Professional (64 Bit)
CPU: AMD FX-6300 Six-Core (3,5 GHz)
GPU: NVidia GeForce GTX 950 (2GB RAM)

I have asked around on the Steam forums and got the advice to force my GPU as the preferred GPU via the NVidia control panel. After I did that the performance became notably better, but it is still not very good. Is there anything else that can be done?

Game Version:
Steam Public
Pending Customer

Hey brotmeister,

Could I get you to send me your output_log.txt? This guide should show you where it is: How to: Submit a Bug Ticket

If you could also send the contents of any crash folders that would be great.

Sure, here you go. Is there any difference between the output_log from the crash folder and the regular one?






The crash folder log will contain a few lines that show why it crashed, the other one is from your last play session.

So looking at the logs I can see that I must first apologise for the crash you have experienced. It looks like it occurred during Unity's internal memory cleanup, which is unfortunately a total black box for us.

The other log seems to point at a broken save file as there are many constant errors that would decrease performance being logged. Could you send me that save file, this guide will show you how: How to: Locate your save files

Could I also get a bit more info about the exact issue?

  1. Do these issues occur immediately after starting a new game on an official map?
  2. What is the framerate at the beginning of the session compared to at the end?
  3. How quickly does it decrease?

Hey, I wasn't sure how many you would need, so I just sent several saves. The problems don't seem to be linked to a specific save file though, since I experience them on every save, across all campaigns (Base, Heart of Gold, My Pet Dungeon)

1. Yes, I have exclusively played on official maps and the issues have been there consistently.

2. While the performance varies it is often better when starting a game and then becomes progressively worse. I don't think I have ever hit 60 FPS, but at the beginning it often is around 40 and later - when there's more going on - drops to around 20.

3. I cannot really tell. Sometimes I play for an hour without the framerate dropping much and sometimes it already gets really bad after an hour.

One more thing I just remembered that may be related to the issues in some way. When I hit escape to pause, depending on how long I wait until I hit escape again, the game needs several seconds to pick up, as if it had been doing some heavy calculating while it was paused.

9 belmorne's pass_20170905185644



hell's deep_20170831024841

hell's deep_20170831024841.meta

Under Review

We are currently working on sweeping performance improvements for the next patch, we'll use these maps to see if the performance is any better and let you know how we progress.