0
Accepted
momono 1 week ago • updated by Cian Noonan (QA Analyst) 5 days ago 3

When I try to restart Home Realm, the game gets stuck on the loading screen.


This is not freeze nor crash. The progress bar doesn't move while loading, but it shows up tips forever.


OS: Windows 10 Pro 64bit

CPU: Core i7 4790K

RAM: 16GB

GPU: NVIDIA GeForce GTX 1070

How to Reproduce:

  1. Start Home Realm.
  2. Open the menu.
  3. Press Restart Level button.
  4. Observe, the game goes to restart, but it stops on the loading screen.

Expectation:

Restart Home Realm.

Game Version:
Steam Public
Platform:
Windows
Pending Customer

Hey momono,


Could I get your output_log.txt from a session where you tried this? You can find it here: x:\Program Files (x86)\Steam\SteamApps\common\War For The Overworld\WFTOGame_Data\output_log.txt

Thank you for your reply.


Here is the log file. This log is captured with HoG Home Realm, but this happens on both campaigns.

output_log.txt

Accepted

It looks like there's an issue with the way we are loading the scene, I'll pass this along