We'll have a look into it. In the mean time if you've not heard from us soon please can you submit your save file to us. You can find instructions on how to find it in this article: How to: Submit a Bug Ticket

Hi DanC,

Sorry to hear about the issue you're having. Unfortunately upon testing I am unable to replicate your issue. In order to best assist you we require more information, Please provide all the information requested in our Bug Report Guidelines. Also please be sure to follow the steps in General Crash Troubleshooting.

Cheers,

Lee

I believe this is actually fixed. When Patch 1.4.1 was released there was an issue that prevented WFTO from launching. We had it hotfixed within an hour.

Can see a clear difference here as well. As suggested above I recommend playing around with your monitor settings and making sure you have no strange colour settings.

Then I'd recommend giving a colorblind test a quick go: http://enchroma.com/test/instructions/

Posting this from our forums so we have everything in one place:

Hi Erke,

I'm sorry to hear your ongoing struggles with Steam Support, as you know we've exhausted all diagnostic processes we can undertake and we do not have a special method of contact to Steam Support.

I suspect you may be somewhat confused about our name. Subterranean Games and Brightrock Games are practically the same entity, eventually the majority of Subterranean Games branding will be replaced with Brightrock Games. This is a relatively new development so we've not had time to change everything over.

Long story short the support you receive here will be exactly the same as what you receive on our bug tracker.

I truly and humbly apologise that we cannot help further, your issue is so unique that it must be addressed by Steam Support, a member of their technical team will need to look into it directly and if they wish to contact us they can do so either via the Bugtracker or email (they should have our contact details)

Please keep us informed as to how you progress and try not to be discourged, continue applying pressure and hopefully they should reply eventually.

Best of luck,

Lee

You're welcome :)

Extremely disappointing. I can only echo what Stefan has said, try to insist on further assistance. Assure them that you've been in touch with us for over a week and have tried all our suggested solutions, we can find no issue with our code and that consistently the only thing failing is the Steamworks DRM check.

Interesting that this occurs after switching to your dedicated card. This suggests you've followed the suggestions in our FAQ?

If that's the case can you confirm if you've applied the settings globally to all applications or just to WFTO? If it's just to WFTO then you'll need to make sure the following processes are also set to use your dedicated card:

1. WFTOGame.exe

2. WFTO.exe

3. CoherentUI_Host.exe

As your issue is occuring with CoherentUI we suspect this may be the cause of the problem. Try the above solution and if that hasn't improved the situation try increasing the CPU Priority for CoherentUI_Host above the priority of the normal game. This may have an adverse affect on the game's performance.

Looking at Notebookcheck your card is listed at the low end of Class 2, which should generally be ok for running WFTO but we'd expect you may need to play the game at lower resolutions if you're having problems with CoherentUI.

Thanks for your support! We truly appreciate it and honestly wish we could do more to help you.

As for the Humble Version, at the very least it will get your a Steam Key as well as the DRM-Free build, if you do go down that route perhaps you could use that key on a different account just in case?