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Pending Customer

Black Screen on Startup on Windows 7

Владимир 2 weeks ago • updated by Lee "Noontide" Moon (Community Manager) 2 weeks ago 1

output_log.txt

Upon launching the game and following the splash screen the game presents only with a black image. There is no UI nor other graphics and appears to be frozen, must be closed with Alt+F4.

Windows 7, 64bit, SP1
RAM 4Gb
Intel Core2 Quad CPU Q8200 2.33GHz
GPU RV770 (radeon hd 4800)

Pending Customer

Hi Владимир

Sorry to hear you're having issues launching the game. This issue typically occurs when various dependencies are missing. Most of these are usually installed when the game is installed but in some cases you may need to revisit them. As a first set of troubleshooting steps:


  1. Please ensure that your copy of Windows 7 is completely up to date.
  2. Try reinstalling: https://www.microsoft.com/en-us/download/details.aspx?id=48145 

After those let us know how you get on and we'll see if we need to proceed with further troubleshooting. These are the two most common causes however.

Cheers,

Lee