General Help and Support

Welcome to the Brightrock Games Help & Support service. It is our goal as a developer to maintain a strong connection to our community through regular open communication.


Through our User Echo service we aim to provide an easy method to contact us and provide feedback directly. Please note if you would like to report a bug with War for the Overworld please head on over to our WFTO Bug Tracker.


Here you can submit public or private support tickets directly to us regarding our other services such as:


  • Our Community Forums
  • Our Discord Server
  • This User Echo Service

You can also submit feedback and complaints directly to us. We'd love to hear what you think about us!

+1
Not a bug

Severe lag in last level of heart of gold

Ossorus 2 years ago in General Feedback • updated by Lee "Noontide" Moon (Community Manager) 2 years ago 2

Hi all,


Playing the last level of the heart of gold expansion and i simply had to just quite because the lag is too severe. I have a gaming laptop so don't think the issue is my hardware. Is this a known issue and is there any suggested fix/ETA for patch to fix?

0
Pending Customer

Black Screen on Startup on Windows 7

Владимир 1 month ago • updated by Lee "Noontide" Moon (Community Manager) 1 month ago 1

output_log.txt

Upon launching the game and following the splash screen the game presents only with a black image. There is no UI nor other graphics and appears to be frozen, must be closed with Alt+F4.

Windows 7, 64bit, SP1
RAM 4Gb
Intel Core2 Quad CPU Q8200 2.33GHz
GPU RV770 (radeon hd 4800)

0
Fixed

Resently Game crash in the middle of the game

derspielephoenix 2 months ago • updated by Cian Noonan (QA Wizard) 1 month ago 4

Hello,

i have the problem that since some months, that the game crash in the middle of playing. it happens everywhere (campaigne, pet dungeon, heart of gold, etc.). it happens more often since the undergames addon. i searched for solutions and tried changing the graphics settings, but nothing chances.

my core information:

windows 7 64bit

game is patched to the newest version

my pc is only 2 years old,  so i have the ressources for the game.

i play other games at high graphic settings without problems.

i added the crash report.

i hope you can help me, cause its ruined my fun with the game :(

crash report

0
Completed

Joystick axes and posesion

Xavier Gallifa Sillero 4 months ago • updated 4 months ago 5

Hi all,


Im new to the game, just bought it some days ago and i have a question. When i cast possession on a creature, it become crazy, running and rotating the camera...its impossible to control it. I have a joystick+trhottle+pedals connected to the pc and i know thats the problem. Is there any way in game to change the controls to only use the keyboard when im in a creature? i cant be unplugging all the joysticks all the time... In the controls menu i have just seen the keyboard controls and the mouse sensibility.

0
Fixed

Freeze during battle

bgentile 6 months ago in Discord • updated by Scott Richmond (Programmer & Producer) 6 months ago 1

The game freezes each time I go into battle. I am on a iMac using steam, version 2.0f9. Tried reinstalling the game, restarting the computer, verifying integrity of game files, changing to a lower video resolution, unchecking ambient obscurance, unchecking antialiasing, and setting texture resolution to low. Freezes during battle. Sometimes it will unfreeze and then freeze again.

0
Not a bug

Inhibitors will not damage

Robert 6 months ago in General Feedback • updated by Cian Noonan (QA Wizard) 6 months ago 1

There is a force field around the inhibitors and they cannot be destroyed.not taking damage - is this a bug or intended?


how do you destroy the inhibitors? 

0
Answered

Downgrade to 1.6

brightrockgames 7 months ago in Community Forum • updated by Lee "Noontide" Moon (Community Manager) 7 months ago 5

Can anyone tell me how to get back to 1.6? I installed GOG Galaxy and it upgraded my game without asking - this is why i hate Gog and steam, but now its almost unplayable and lags like a bitch all the time. I just want to get back to a working version. 

Answer

Hi Richard,


I'm sorry to hear you're having issues with the game in the latest version and we'd be more than happy to try and resolve these issuses separately if you would like to raise a bug ticket (How to: Submit a Bug Ticket) we'll investigate and hopefully have issues fixed for the 2.0.1 release in the coming weeks.


As far as I understand you're using GOG Galaxy which by default automatically updates to the latest version released. You can override the auto-update functionality in the GOG Galaxy client on a per-game basis or across all Galaxy games.


To disable this universally simply click the GOG logo in the top left of the Galaxy client, open settings and disable "Auto-update games" in the features list. 


For disabling auto-updates / rolling back updates on a particular game: 

  1. Select the game in your list 
  2. Click the "More" drop down
  3. Click settings
  4. In "Override features" uncheck Auuto-Updates
  5. You can then also select an older version of the game to load instead.

If you require further help with these features of GOG Galaxy may I suggest you contact GOG support as we're not the authority on the Galaxy client and they may be able to help you better than we can.


Cheers,


Lee

0
Fixed

Taskbar stays on top even in Full Screen

Walter Lutsch 7 months ago in Community Forum • updated by Cian Noonan (QA Wizard) 7 months ago 2

Hey,


I've been waiting a long time to finally have a computer that can play WFTO. I just got one a few weeks ago, loaded up the game and started to play. But I've found that my taskbar stays there even in a full screen game. I've tried a bunch of things to get it to go away myself but have had no luck so I'm coming here.
What I've done so far:

- Alt-Tabbed out and back in

- Set the game to Windowed and then back to Full Screen

- Shut off Classic Shell

- Uninstalled and reinstalled the game


Does anyone have any suggestions? I can still play the game but it leaves a portion of the screen blacked out and makes it tough to scroll down.



0
Fixed

I cant join a lobby in multiplayer/ my friend is able host(i can see him)

mario.kaesler 7 months ago in Community Forum • updated by Cian Noonan (QA Wizard) 7 months ago 7

i see a another guy they host, but cant join too, alert: networkerror; unable to connect server

so what we can do ?