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Completed

War for the Overworld - Heart of Gold - Ep 1 Stalls on load

Keith Ramsey (Altairwolf) 1 year ago • updated by Lee "Noontide" Moon (Community Manager) 12 months ago 14

Core Information

  • Computer Information:
        Manufacturer:  ASUS
        Model:  All Series
        Form Factor: Desktop
        No Touch Input Detected

    Processor Information:
        CPU Vendor:  GenuineIntel
        CPU Brand:  Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
        CPU Family:  0x6
        CPU Model:  0x3c
        CPU Stepping:  0x3
        CPU Type:  0x0
        Speed:  3991 Mhz
        8 logical processors
        4 physical processors
        HyperThreading:  Supported
        FCMOV:  Supported
        SSE2:  Supported
        SSE3:  Supported
        SSSE3:  Supported
        SSE4a:  Unsupported
        SSE41:  Supported
        SSE42:  Supported
        AES:  Supported
        AVX:  Supported
        CMPXCHG16B:  Supported
        LAHF/SAHF:  Supported
        PrefetchW:  Supported

    Operating System Version:
        Windows 10 (64 bit)
        NTFS:  Supported
        Crypto Provider Codes:  Supported 311 0x0 0x0 0x0

    Video Card:
        Driver:  NVIDIA GeForce GTX 1080
        DirectX Driver Name:  nvldumd.dll
        Driver Version:  23.21.13.8813
        DirectX Driver Version:  23.21.13.8813
        Driver Date: 10 27 2017
        OpenGL Version: 4.6
        Desktop Color Depth: 32 bits per pixel
        Monitor Refresh Rate: 60 Hz
        DirectX Card: NVIDIA GeForce GTX 1080
        VendorID:  0x10de
        DeviceID:  0x1b80
        Revision:  0xa1
        Number of Monitors:  2
        Number of Logical Video Cards:  2
        No SLI or Crossfire Detected
        Primary Display Resolution:  1920 x 1080
        Desktop Resolution: 3840 x 1080
        Primary Display Size: 23.54" x 13.23" (26.97" diag)
                                                59.8cm x 33.6cm (68.5cm diag)
        Primary Bus: PCI Express 16x
        Primary VRAM: 8191 MB
        Supported MSAA Modes:  2x 4x 8x

    Sound card:
        Audio device: Speakers (Realtek High Definiti

    Memory:
        RAM:  32705 Mb

    Miscellaneous:
        UI Language:  English
        Media Type:  DVD
        Total Hard Disk Space Available:  9016395 Mb
        Largest Free Hard Disk Block:  1787198 Mb
        OS Install Date: Dec 31 1969
        Game Controller: Logitech Extreme 3D detected
        VR Headset: None detected

  • Specify the build you are using (there will be a timestamp visible on the main menu)

 V1.6.66


  • Include as much information as possible (what map you were on, screenshots, videos, etc)

I try to start the Heart of Gold : Senerio one and the load bar just stops after maybe 1/2 an inch in to it.

Tried starting the game several time.

Verified files via Steam


  • Include an output log, crash report or launcher log as required (see below for info)
  • Initialize engine version: 5.4.5p5 (8c4c93a90556)
    GfxDevice: creating device client; threaded=1 Direct3D:     Version:  Direct3D 11.0 [level 11.1]     Renderer: NVIDIA GeForce GTX 1080 (ID=0x1b80)     Vendor:   NVIDIA     VRAM:     8086 MB Default GameObject BitMask: UI already registered   (Filename:  Line: 98) Begin MonoManager ReloadAssembly Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Assembly-CSharp.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Assembly-CSharp.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.UI.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.UI.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.Networking.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.Networking.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.Analytics.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.Analytics.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\CoherentUINet.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\CoherentUINet.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\GalaxyCSharp.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\GalaxyCSharp.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\uLink.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\uLink.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.CrashLog.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.CrashLog.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Newtonsoft.Json.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Newtonsoft.Json.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Newtonsoft.Json.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Newtonsoft.Json.dll into Unity Child Domain Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\CoherentUICommon.dll (this message is harmless) Loading E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\CoherentUICommon.dll into Unity Child Domain - Completed reload, in  0.699 seconds Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.Core.dll (this message is harmless) Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.dll (this message is harmless) Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.Xml.dll (this message is harmless) <RI> Initializing input. <RI> Input initialized. desktop: 1920x1080 60Hz; virtual: 3840x1080 at 0,0 <RI> Initialized touch support. UnloadTime: 10.010978 ms WFTO Version: 'v1.6.66'   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) Initializing Coherent UI ver. 2.6.6.2   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) Coherent Browser system initialized..   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 8404 02:14:15.486305 Staring Coherent UI Host ver. 2.6.6.2   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 8404 02:14:15.486305 Detected OS: Windows NT 6.2   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 8404 02:14:16.018385 [1520:8404:INFO:UIContentClient.cpp(74)] GPU info collected in host process:   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 8404 02:14:16.018385 [1520:8404:INFO:UIContentClient.cpp(79)] Main GPU vendor 4318 device 7040   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 8404 02:14:16.018385 [1520:8404:INFO:UIContentClient.cpp(99)] GPU driver NVIDIA 23.21.13.8813 from 10-27-2017   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) Coherent UI context initialized successfully   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) Selected DirectX device info:   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) Device name {\\.\DISPLAY1}, DeviceId {7040}   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) Device description {NVIDIA GeForce GTX 1080}   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) VendorId {4318}, Driver ver. {6474014659519085}   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Warning) This video adapter has NO support for non-power-of-two textures   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) View created successfully with id 0   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 8404 02:14:16.273110 Navigating view 0 to coui://uiresources/wftoUI/loading/LoadingDLC1.html   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 3988 02:14:16.337459 [17480:3012:INFO:renderer_main.cc(214)] Running without renderer sandbox   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 8404 02:14:16.405254 [1520:8404:INFO:(0)] Selected DirectX device in GPUproc info:   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 8404 02:14:16.405750 [1520:8404:INFO:(0)] Device name {\\.\DISPLAY1}, DeviceId {7040}   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 8404 02:14:16.405750 [1520:8404:INFO:(0)] VendorId {4318}, Driver ver. {6474014659519085}   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Error) Accessing inactive internal renderer   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Warning) PID: 1520 | 3988 02:14:17.103005 Could not recognize the mime type of coui://uiresources/wftoUI/common/fonts/narkism.ttf   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.Runtime.Serialization.dll (this message is harmless) Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.Xml.Linq.dll (this message is harmless) Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.Data.dll (this message is harmless) Steam host name kotawolf   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) Shader 'Double-sidedColorSpecEmissve': fallback shader 'TransparentCutout' not found GOG Auth:True   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 8404 02:14:57.012387 Navigating view 0 to coui://uiresources/wftoUI/menu/menu.html   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) Unloading 5 Unused Serialized files (Serialized files now loaded: 0) UnloadTime: 10.735338 ms Unloading 123 unused Assets to reduce memory usage. Loaded Objects now: 98258. Total: 82.350967 ms (FindLiveObjects: 7.617477 ms CreateObjectMapping: 16.401171 ms MarkObjects: 58.127815 ms  DeleteObjects: 0.195780 ms) [Coherent Browser] (Warning) PID: 1520 | 17112 02:15:00.970199 [1520:17112:ERROR:audio_low_latency_output_win.cc(181)] Bailing out due to non-perfect timing.  Buffer size of 480 is not an even divisor of 1056   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) [Coherent Browser] (Info) PID: 1520 | 8404 02:15:10.947114 Navigating view 0 to coui://uiresources/wftoUI/loading/LoadingDLC1.html   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42) Platform assembly: E:\Games\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.Configuration.dll (this message is harmless) [Coherent Browser] (Info) PID: 1520 | 18220 02:16:01.259113 [1520:18220:INFO:CookieStore.cpp(325)] Flushing 488 worth of cookies   (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)
  • Only post one bug per report
  • Only post bug reports in the Bug Tracker
  • Specify any troubleshooting steps you've already undertaken

Heart of Gold - Ep 1 won't load.

Verified files via Steam

Restarted computer

Restarted Game.


Game Version:
Steam Public
Platform:
Windows
Pending Customer

Hey Keith,


Please upload the output_log.txt file itself.

(Using the file button above the text input area, because it seems the way you uploaded it as plain text rather than attachment has truncated its contents)

output_log.txt


Doesn't look correct to me, but there is what the "file" link is giving.


Sorry Keith this log is from a session where the was closed soon after loading. Can you please ensure that you upload a log from a session where you are experiencing the above issue

Well I just did it again, but the log is the EXACT same.

output_log.txt


So, I can't give you a longer log, as the game doesn't make one.

How long are you waiting before killing the program?

I've waited as long as 10 minutes, and the bar doesn't move.  

This was only about a minute, as I'm about to head out the door for work.

If thats the case could you attempt the steps in the General Crash Troubleshooting guide

Reboot is always first thing.

As I said in first post, already did the verify as part of the base troubleshooting.

The third part, it isn't doing any of those thing.

Re-install game.     Okay, complete removed the folder and having Steam Re-install.


I even moved the install to an SSD.

It is doing the same thing.


This is all I get... doesn't get past this point.

Okay guy... 

How do I completely remove everything for WOTO from a computer? 

I've installed on another machine and it works fine.  So this is something outside the main game folder causing this.


What folder or file names should I be looking for, my system is not a normal build, I have multiple SSDs and standard HDs so I'll have to find the folder that has some corrupted data.  


Also, could this be a firewall setting that is causing it to hang. 

First fully uninstall WFTO from Steam. 


Next navigate to C:\Program Files (x86)\Steam\userdata and enter the folder with a bunch of numbers as its name. Then enter the folder with the name 230190 and delete the contents of this folder.


If that does not work you should fully uninstall and reinstall steam

Okay, there isn't a folder 230190 in there, already looked for it based on another post I found.

I'll dig and see if Windows / Steam might have put it somewhere else.

It wouldnt be anywhere else.


If thats the case you should attempt a steam reinstall

Completed

For now I'm going to close this ticket as it has been pending a Customer Response for some time. Please feel free to contact us further if you still need support.