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Completed

Can't play tutorial on Mac

nengard 2 years ago • updated by Cian Noonan (QA Wizard) 1 year ago 5

When I start up the game I get a garbled screen.

Then the menu loads and I click the map to go to the tutorial.

When the next page loads up it's frozen and the sound is repeating.

2017-01-22 01.46.18.mp4

I have to force quit to get out and cannot play at all.


Model Name: MacBook Pro

Model Identifier: MacBookPro11,3
Processor Name: Intel Core i7

Processor Speed: 2.3 GHz
Memory: 16 GB

Chipset Model: NVIDIA GeForce GT 750M
Type: GPU

Bus: PCIe
PCIe Lane Width: x8

VRAM (Total): 2048 MB
Vendor: NVIDIA (0x10de)

Device ID: 0x0fe9
Revision ID: 0x00a2

ROM Revision: 3776
Automatic Graphics Switching: Supported

gMux Version: 4.0.8 [3.2.8]
Metal: Supported

Game Version: v1.5.1f5 (but it happened before this release)

Happens with the following DLC on and off:
- Crucible

- Heart of Gold
- Underlord Edition Content

Player.log

Game Version:
Steam Public
Platform:
OS X

Answer

Answer
Completed - Next Patch

Hey all, 


We will be pushing an update in the next few days which has fixed this issue. Please get back to us once you have updated if you still experience the crash

+1
Pending Customer

Hi Nengard,

Have you tried disabling cutscenes in the options screen?

There is a known issue that Unity's internal video player has issues with Mac and we're awaiting some kind of fix from them, in the mean time disabling cutscenes should allow you to play (assuming that is the issue here)


Can you give it a try and let me know if that resolves the issue, thanks.

Thank you, that did the trick!

Pending Third Party

No problem, as I said the underlying cause of the problem is still an issue that we're awaiting a fix from Unity for.


But in the mean time, since you can't view the opening cinematic in game, here it is on youtube so you don't miss out on it. Hope you enjoy Heart of Gold :)




Answer
Completed - Next Patch

Hey all, 


We will be pushing an update in the next few days which has fixed this issue. Please get back to us once you have updated if you still experience the crash