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Completed

Game Crashes Randomly - Unplayable

RedPythoness 2 years ago • updated by Lee "Noontide" Moon (Community Manager) 2 years ago 3

Windows 7 32 bit


4GB RAM
2x AMD athlon II X2 260
NVidia GTX 960

1.5 of 14

Had crashes on every level with little to no provocation. Currently on level 6. On the shorter levels I have been able to get through with them fast enough or saves worked. Now, on level 6, eveytime I try to save it also crashes.

Already tried: rebooting, clearing caches, running system diagnostics, and everything else we could think of. Looked for other reports like it and tried using the solutions listed in those and still it is not working.

2016-12-22_213052.zip

Game Version:
Steam Public
Platform:
Windows
GOOD, I'M SATISFIED
Satisfaction mark by RedPythoness 2 years ago
Pending Customer

Hi RedPythoness,


Sorry to hear about the issues you've had while running the game, I've taken a quick look through your output log and can confirm that the cause of these crashes is as I suspected when I read your system specs.


Here's the cause:


DynamicHeapAllocator out of memory - Could not get memory for large allocation 8388608!

Could not allocate memory: System out of memory!


As you only have 4GB of RAM in your system and WFTO is a pretty intensive program it seems that in certain levels, after a length of time or under certain conditions your memory is being filled, leaving none for the engine to apportion for it's use and this causes the crash. Saving is one of the conditions where a lot of memory is used because it has to take a snapshot of the entire level.


On a technical level this is only made worse by the 32-Bit OS which can only address approx 3.5GB of system memory. Long story short you are at the very borderline of our minimum System Requirements.


We usually recommend at least 8GB of RAM to experience WFTO at a reasonable level hopefully without any chance of running into out of memory crashes. The minimum requirements simply dictate what it takes to get the game running.


But not all is lost, we have tested this in the past. A good year ago now and WFTO's memory footprint has only reduced since then! I can say it is possible to complete the entire game on a 4GB 32-bit system but you have to make sure as much system memory is free for the game as possible.


This means turning off all unnecessary programs, reducing Windows' own footprint by disabling various graphics settings, in general any steps you can take to free up memory. Especially make sure when you launch the game that you have any other programs closed, and there's nothing (perhaps even antivirus at a push) running in the bottom right quickbar (Use the arrow to show hidden icons)


If you can free up enough memory you should be able to complete the entire campaign but you may need to avoid saving on some levels. Levels 10, 12 and 13 in particular have quite high footprints due to the size and number of units in them.


Hope that helps,


Lee

Oh I am SO happy there is an easy answer! I absolutely love this game and really want to play it. Thanks for getting back to me so quickly.

Completed

That's alright, best of luck!


It's not an ideal answer but if you can free up memory when WFTO is running you should be able to progress. Just be aware of course to be very cautious on the heavier levels, particularly when saving because it's a very memory intensive task.


A long term solution would be to invest in more RAM, at least double what you have now and of course you'd have to move to a 64-bit OS to make use of that.


I'm going to mark this as complete for now but do get in touch if you need more insight from us.


Cheers,


Lee