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Declined

Black screen when I run the game

Dani 2 years ago • updated by Lee "Noontide" Moon (Community Manager) 2 years ago 2

Hi, I played the game without problems and I passed level 1, but next day, when I ran the game, a black screen appeared. I have tried a lot of solutions indicated in these posts, but I had to close the game again and again. Please, I need a solution.


Windows Vista Home Premium

Service Pack 2

Toshiba

Intel Core 2 Duo CPU T5800 2.00 GHz 2.00 GHz

RAM 4 GB

32 Bits

ATI Mobility Radeon HD 3470




Game Version:
Steam Public
Platform:
Windows
Pending Customer

Hi Dani,


Thanks for getting in touch.


Here's the next steps:


1. Please provide your output log as described in this article: How to: Submit a Bug Ticket


2. Please confirm you've followed all the solutions as presented in these articles: General Crash Troubleshooting, Startup Crashes


Cheers,


Lee

Declined

Closing due to lack of customer response.