General Help and Support
Welcome to the Brightrock Games Help & Support service. It is our goal as a developer to maintain a strong connection to our community through regular open communication.
Through our User Echo service we aim to provide an easy method to contact us and provide feedback directly. Please note if you would like to report a bug with War for the Overworld please head on over to our WFTO Bug Tracker.
Here you can submit public or private support tickets directly to us regarding our other services such as:
- Our Community Forums
- Our Discord Server
- This User Echo Service
You can also submit feedback and complaints directly to us. We'd love to hear what you think about us!
Around a month ago, I made a discord account. However, I have been having trouble with it since I started, and it has now decided to lock me out entirely.
A week after making the account, the discord insisted that I was logging in from another location (Hertfordshire), even though I am using exactly the same computer in exactly the same room. I nonetheless verified this new 'location' and it let me in. I changed my password after so doing. A few days later it insisted that I had changed location again, this time Luton. Again, I verified the account, it let me in, and I changed my password. A few days after that, it said that I was in Luton again, and I had to verify it again. I changed my password yet again.
However, a few days ago, it insisted that I had changed location again. This time, no e-mail was sent to my e-mail address. Thus, I am not able to verify my supposed new location. At NO point have I switched location, and I neither live in Hertfordshire nor Luton.
What I want to know is:
1 - Why it keeps insisting that I have switched locations? I presume that this is not normal.
2 - How I can stop this, if it is possible.
3 - What to do about being locked out.
Customer support service by UserEcho