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Completed

Unable to load saved games (campaign mode)

Michael Jensen 4 months ago • updated by Cian Noonan (QA Analyst) 3 months ago 7

Windows 10 - x64 - Creator's Update

AMD Phenom II X6 @ 3.2 GHz

16 GB RAM
Version 1.6.3 (Steam) -- Last Updated August 4th, at 6:53 PM.


Game Version:
Steam Public
Platform:
Windows

Apologies -- I did not intend to submit it with so little detail -- I just wanted to sign in, and that posted it. -- I'll update with more detail below.

GPU is an NVidia GTX 750 TI.

In campaign mode -- in level 4 -- the game slowed down really badly -- like to the point of being unplayable -- I figured I would save the game and quit, and then reload it and see if it got any better. -- But loading the save game from the main menu doesn't even succeed! -- like it finishes loading, and then plays sounds from the level -- but the screen never changes -- it's still stuck on the loading screen and if you click on the screen at all, the game will crash. :(

Attached:
output_log.txt

4 shades of grey_20170806014927


Even though the game crashes, I was unable to locate the date stamped "crash report" directory that was indicated in the bug posting instructions; sorry about that.





+1
Under Review

Hi Michael,


Sorry to hear about your issues with loading and saving as well as the performance issue you faced with the game. As it's a Sunday we're not currently in the office but we're always happy to investigate issues and thanks to the output log and save file we should be able to look further. We'll be able to investigate further during the week.


In addition to those could you also provide a full list of your system specs just so we know what we're dealing with. :)


Cheers,


Lee

+1
Pending Customer

Hey Michael,


Could you please link the 4 shades of grey_20170806014927.meta file for your save game, it is required for me to be able to open the file.

Hey, apologies for the late response! -- If you could re-open the ticket that would be great, as this is a legitimate bug that your team should look into

System Specs were already posted in the original bug (including CPU model, RAM, and OS) -- with a follow up post to include the GPU. -- Is there something specific that you needed?

My computer isn't slow -- it doesn't slow down in other games -- but the slowdown happens reliably on any large level where you start expanding a lot, making the game basically unplayable. -- It makes me sad, because I really wanted to play this game. :-|

I've attached the requested files below.
4 shades of grey_20170806014927.zip


Thank you.

I'm sorry to say that the save file that you have sent is working perfectly fine on our end. Could you try to open it again on the latest version of the game as we have updated since your original post